Shipping policy

Shipping Policy

Delivery Area

Northpeak Outdoor Supply LLC delivers throughout the United Kingdom, including England, Scotland, Wales, Northern Ireland, and UK offshore and remote locations.

Shipping Origin

Orders are dispatched from:

Northpeak Outdoor Supply LLC
920 E Main St
Louisville, KY 40206
United States

We are a U.S.-based business. Delivery to UK customers is international shipping.

Free Delivery

Standard delivery is free on all UK orders, with no minimum purchase required.

VAT and Import Charges

Displayed prices include applicable UK VAT. Any applicable import duties, import taxes, and customs clearance charges are covered by us.

You will not be required to pay additional import charges to receive your order. If a carrier requests payment, contact support@northpeakkk.com before paying so we can resolve the request.

Order Cut-Off Time

Our order cut-off time is 5:00 PM UK local time, Monday to Friday.

UK local time follows Greenwich Mean Time (GMT) in winter and British Summer Time (BST) in summer.

Orders placed after the cut-off time, on weekends, or on UK bank holidays enter the processing schedule on the next business day.

Processing and Delivery Times

Order processing: 3–4 business days.
Transit after dispatch: 6–9 business days.
Total estimated delivery: 9–13 business days.

Business days are Monday to Friday, excluding UK bank holidays. These estimates apply throughout our UK delivery area.

Orders placed after the cut-off time begin their estimated processing period on the next business day.

Delivery times are estimates rather than guaranteed arrival dates. U.S. public holidays, customs processing, weather, and carrier disruptions may affect the schedule.

If we become aware of a material delay, we will contact you with updated information and any applicable cancellation or refund options. Unless another delivery period has been agreed, your statutory rights concerning delivery within 30 calendar days remain unaffected.

Shipment Confirmation and Tracking

We will email you when your order is dispatched and provide tracking details when available. Carrier tracking may take time to update after collection.

Address Changes

Check your delivery address carefully before completing your purchase. Contact us promptly if a correction is needed.

Changes may not be possible after dispatch. If a parcel is returned because of an incomplete or incorrect address, we will contact you to discuss the available options and any agreed costs before arranging redelivery.

Lost or Damaged Parcels

If your order is overdue, missing, or damaged, email us with your order number. We will investigate with the carrier and arrange an appropriate resolution.

Goods remain our responsibility until they are delivered to you or a person you nominate, except where a different rule lawfully applies because you independently arrange a carrier we did not offer.

Cancellations and Returns

You may cancel before dispatch. After dispatch, you may still exercise applicable statutory cancellation rights or request a return under our Return and Refund Policy.

Contact

Email: support@northpeakkk.com
Telephone: +1 302 519 0519

Monday–Friday: 9:00 AM–5:00 PM UK local time (GMT/BST)
Saturday, Sunday, and UK bank holidays: Closed