FAQs
Frequently Asked Questions
Where is your business based?
Northpeak Outdoor Supply LLC is based at 920 E Main St, Louisville, KY 40206, United States. Orders are dispatched from this address.
Where do you deliver?
We deliver throughout the United Kingdom, including England, Scotland, Wales, Northern Ireland, and UK offshore and remote locations.
Is delivery free?
Yes. Standard delivery is free on all UK orders, with no minimum purchase.
Will I pay VAT or import charges separately?
No. Displayed prices include applicable UK VAT, and we cover applicable import duties, import taxes, and customs clearance charges.
If a carrier asks for an import payment, contact us before paying so we can resolve it.
How long does delivery take?
Processing takes 3–4 business days. Transit after dispatch is estimated at 6–9 business days.
Total estimated delivery is 9–13 business days. Business days are Monday to Friday, excluding UK bank holidays.
Orders placed after our cut-off time begin their processing schedule on the next business day. Customs, U.S. holidays, weather, or carrier disruptions may affect delivery.
What is your order cut-off time?
5:00 PM UK local time, Monday to Friday, excluding UK bank holidays.
UK local time follows GMT in winter and BST in summer.
How can I track my order?
We will email you when your order is dispatched and include tracking details when available.
Can I cancel my order?
Yes. Contact us before dispatch to cancel.
If your order has already dispatched, you may still exercise applicable statutory cancellation rights or request a return under our Return and Refund Policy.
How long do I have to request a return?
We offer a 30-calendar-day return request window after delivery. Please send the goods back within 14 calendar days after notifying us.
This is in addition to your statutory UK cancellation and faulty-goods rights.
Where do I return goods?
Returns go to our address in Louisville, Kentucky, United States.
Contact us for instructions before posting your return.
Who pays return postage?
For change-of-mind returns, you arrange and pay postage to our U.S. return address. International return costs vary by carrier.
For faulty, damaged, or incorrect goods, we cover the necessary return costs and provide a suitable arrangement.
Do you charge a restocking fee?
No.
When will I receive my refund?
We issue applicable refunds within 6 business days after receiving the returned goods or evidence of return, whichever occurs first, and within any applicable statutory deadline.
Refunds go to the original payment method. Your bank or payment provider may require additional time to display the funds.
Can I exchange an item?
For a different item, return the original purchase and place a new order. Contact us first if your item is faulty, damaged, or incorrect.
What if my order is missing or damaged?
Contact support@northpeakkk.com with your order number and details. Photographs are helpful for damaged goods when available.
We will investigate and arrange an appropriate resolution.
How do I contact you?
Email: support@northpeakkk.com
Telephone: +1 302 519 0519
Monday–Friday: 9:00 AM–5:00 PM UK local time (GMT/BST)
Closed on weekends and UK bank holidays.