Refund policy

Return and Refund Policy

30-Day Return Window

Northpeak Outdoor Supply LLC accepts return requests within 30 calendar days after delivery. This policy is in addition to, and does not limit, your statutory rights under UK consumer law.

To request a return, email support@northpeakkk.com with your order number and the items you wish to return.

Please contact us before posting your return so we can provide instructions. You do not need to wait for our approval to exercise a valid statutory cancellation right.

Please send the goods back within 14 calendar days after notifying us.

Your UK Right to Cancel

For most goods purchased online, you may cancel without giving a reason within 14 calendar days after the day you, or someone you nominate other than the carrier, receives the goods.

You then have a further 14 calendar days after notifying us to send the goods back.

You may cancel by emailing or writing to us with a clear statement. You may use the cancellation form below, but it is not compulsory.

Condition of Returned Goods

During the statutory cancellation period, you may handle goods as reasonably necessary to establish their nature, characteristics, and functioning, as you would in a shop.

We may make a lawful deduction for diminished value resulting from handling beyond what is necessary. Opening packaging alone does not automatically remove your cancellation rights.

For our additional return window after the statutory cancellation period, change-of-mind returns must be unused, unwashed, and complete with original tags, accessories, and packaging.

These conditions do not restrict your rights concerning faulty, damaged, or incorrectly supplied goods.

Return Address

Northpeak Outdoor Supply LLC
920 E Main St
Louisville, KY 40206
United States

All returns are sent to the United States.

Return Shipping Costs

For change-of-mind returns, you are responsible for arranging and paying the direct cost of returning goods to our U.S. address. International return postage may be more expensive than domestic UK postage. Please check your carrier’s charges before purchasing or arranging a return.

For faulty, damaged, or incorrectly supplied goods, we cover the necessary return costs and provide a prepaid label or another suitable arrangement. Please contact us before paying return postage.

We do not charge a restocking fee.

Faulty, Damaged, or Incorrect Goods

Contact us as soon as you discover a problem. Please provide your order number, a description, and photographs where reasonably available.

Goods must be of satisfactory quality, fit for purpose, and as described. Where applicable, UK law provides a short-term right to reject faulty goods within 30 days and further rights to repair, replacement, price reduction, or refund.

Our voluntary return window does not limit these statutory rights. Photographs and original packaging may assist our investigation but are not absolute conditions for exercising your rights.

Refunds

Refunds are made to the original payment method.

For cancellations involving returned goods, we issue refunds within 6 business days after receiving the goods or evidence that you have sent them back, whichever occurs first, and in all cases within the applicable statutory deadline.

Where the law requires a refund without returning goods, or a different deadline applies, we follow that requirement. Inspection will not extend a statutory refund deadline.

Refunds include the amount paid for the returned goods and applicable refundable taxes, subject only to lawful deductions.

For a valid cancellation of an entire order, any refundable standard outbound delivery charge will also be refunded. Our standard delivery is free, so no original shipping charge is deducted.

Your payment provider may need additional time to display the refund in your account.

Business days are Monday to Friday, excluding applicable UK bank holidays.

Cancellations Before Dispatch

You may cancel before dispatch by contacting us with your order number.

If the order has already dispatched, you may still exercise any applicable statutory cancellation right or use our return policy.

Exchanges

For a different item, return your original purchase under this policy and place a new order.

For faulty, damaged, or incorrect goods, contact us first so we can arrange an appropriate remedy.

Model Cancellation Form

Complete and send this form only if you wish to cancel your contract.

To: Northpeak Outdoor Supply LLC
920 E Main St, Louisville, KY 40206, United States
Email: support@northpeakkk.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods:
Order number:
Ordered on / received on:
Consumer name(s):
Consumer address:
Signature, only if submitted on paper:
Date:

Contact

Northpeak Outdoor Supply LLC
920 E Main St
Louisville, KY 40206
United States

Email: support@northpeakkk.com
Telephone: +1 302 519 0519

Monday–Friday: 9:00 AM–5:00 PM UK local time (GMT/BST)
Saturday, Sunday, and UK bank holidays: Closed